Privacy Policy

Last Updated: March 30, 2026

This Privacy Policy describes how SmartMove ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, purchase our product ("The FC Skill Vault"), or interact with our services. By using our website or purchasing our product, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you purchase The FC Skill Vault or interact with our website, we may collect:

• Name - Your first and last name, as provided during checkout.
• Email address - Used to deliver your product access and communicate with you.
• Payment information - Credit card or other payment details are collected and processed by our third-party payment processor. We do not store your full payment details on our servers.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information - Browser type, operating system, device type, and screen resolution.
• Usage data - Pages visited, time spent on pages, links clicked, and referring URLs.
• IP address - Used for approximate geographic location and fraud prevention.
• Cookies and tracking technologies - See Section 5 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Product delivery - To provide you access to The FC Skill Vault video tutorials through our online platform.
• Communication - To send you purchase confirmations, access credentials, product updates, and respond to support requests.
• Service improvement - To understand how our website is used and improve the user experience.
• Advertising and marketing - To deliver relevant advertisements, measure ad performance, and reach audiences who may be interested in our product (see Section 3).
• Legal compliance - To comply with applicable laws, regulations, and legal processes.
• Fraud prevention - To protect against unauthorized transactions and abuse.

3. Meta Pixel and Facebook Tracking

The Meta Pixel may collect the following information:

• Pages you visit on our website
• Actions you take (such as completing a purchase)
• Your browser and device information
• Your IP address
• Cookie data

This data is shared with Meta Platforms, Inc. and is subject to Meta's Privacy Policy. Meta may use this data to show you personalized ads across its platforms.

You can opt out of personalized ads from Meta by visiting your Facebook Ad Preferences or by using the opt-out mechanisms described in Section 8 of this policy.

4. Third-Party Services

We use the following third-party services to operate our business:

• Whop - Our product delivery platform. Whop processes payments and provides access to purchased content. Their privacy policy is available at whop.com/privacy.
• Payment processor - Payments are handled by our third-party payment processor (through Whop). We never store your full credit card number on our servers.
• Email service provider - We use a third-party email service to send transactional and marketing emails.
• Meta Platforms (Facebook/Instagram) - For advertising and analytics via the Meta Pixel.
• Analytics tools - To measure website traffic and usage patterns.

Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their policies.

5. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies - Required for the website to function properly (e.g., session management).
• Analytics cookies - Help us understand how visitors interact with our website.
• Advertising cookies - Used by Meta Pixel and similar tools to track conversions and deliver targeted advertisements.

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Account and purchase data - Retained for as long as your account is active, plus a reasonable period for record-keeping and legal compliance.
• Transaction records - Retained for a minimum of 7 years as required by tax and accounting regulations.
• Marketing data - Retained until you opt out or request deletion.
• Automatically collected data - Typically retained for up to 26 months.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access - Request a copy of the personal data we hold about you.
• Correction - Request that we correct inaccurate or incomplete data.
• Deletion - Request that we delete your personal data, subject to legal obligations.
• Opt-out of marketing - Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us.
• Data portability - Request your data in a structured, machine-readable format.
• Withdraw consent - Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@smartmove.my. We will respond to your request within 30 days.

8. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to know - You have the right to know what personal information we collect, use, disclose, and sell.
• Right to delete - You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to opt out of sale - We do not sell your personal information in the traditional sense. However, sharing data with advertising partners (such as Meta) for targeted advertising may be considered a "sale" under CCPA. You can opt out by contacting us or adjusting your ad preferences.
• Right to non-discrimination - We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email us at support@smartmove.my with the subject line "CCPA Request."

9. GDPR Rights (European Economic Area Residents)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful basis - We process your data based on: (a) your consent, (b) the necessity to perform a contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.
• Right to object - You may object to processing based on legitimate interests, including profiling for direct marketing.
• Right to restrict processing - You may request that we limit how we use your data in certain circumstances.
• Right to lodge a complaint - You have the right to file a complaint with your local data protection authority.

10. Children's Privacy

11. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or product after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@smartmove.my
• Company: SmartMove